Got a Question

While its always nice to talk to a person, its not always convenient, so here you will find answers to the most common enquiries we receive.

If you can’t find the answer here please feel free to get in touch by calling 0836078057 or emailing on hello@bababoo.co.za 

Delivery FAQ's

There are two options for delivery:

  1. After you checkout you can select the Courier option which is between R95-R120 up to 5kg. Depending on your province.
  2. Or you can use local pick up from Baba Boo Designs In Gauteng Rivonia.

Delivery of items

Bamboo Items:

Can take between 1-3 weeks for delivery.

Custom Bedding:

Can take between 4-5 weeks for delivery.

T-shirt Bedding:

Can take between 10-14 working days for delivery.

Canvas:

Can take between 2-3 weeks for delivery.

Some times delivery is much sooner.

If your order is urgent please feel free to contact us. We will try our best to fulfill your request.

Shopping FAQ's

 

All EFT payments must clear in our account before we can dispatch your order. Select “Instant EFT” at checkout and make sure to use your order number as reference. All proof of payments can be emailed to

hello@bababoo.co.za

Baba Boo Designs is required to adhere to strict security and information standards in order to receive payments online. Our site is secured by SSL (Look for the lock in your browser address bar).

All payments take place on a secure web page, and our payment gateway provider uses the strongest methods of encryption to ensure that your data is never compromised

Baba Boo Designs Banking Details?
Name: Baba Boo Designs
Account Number: 62735466965
Bank: First National Bank
Branch Code: 250655
Reference Code: Order Number
Please send proof of payment to:
We can only accept an official bank generated proof of payment. 

Baba Boo Designs is secured by SSL which provides the highest level of encryption of data. Our payment integration is PCI DSS compliant and storing your information with us is 100% safe and secure.

Paying with your Debit or Credit card is guranteed to be safe, while your personal data will never be compromised or passed on to any other parties.

Returns FAQs

If you’re not happy with a product or it has been damaged when you received it, simply email us and tell us about your issue. We will assess on a case by case basis, and provide feedback on the process to follow.

You can read our full returns policy by clicking here.

If you are eligible for a refund, we will process the refund based on the method and preference of the refund. See below of timings of refunds:

EFT Refund – Up to 7 business days processing time.

**Please note that you will only be refunded for the products in question and not any delivery fees that were paid.

*We reserve the right to charge the below fees:
  • A 10% administration fee for returned orders should the returns process incur significant administration expenses 
  • A 25% damages fee for returned orders where product packaging has been damaged 

More on our refunds policy here

“I truly believe that if natural products are well taken care of it will last a long time.”

Care instructions for Bamboo Products:

Some important tips to always follow when washing our bamboo products:

To keep blankets soft, fluffy and beautiful (as there is no mix of other fibres its purely 100% Bamboo Fibre) the wash care is as follows:

COLD Machine wash on gentle cycle.

Wash Separately.

Auto soap can be used, but pure soap is highly recommended (such as Woolite).

DO NOT line/hang dry outside.

DO NOT Iron

MUST Tumble-dry on LOW HEAT immediately after washing.

Product FAQs

“I truly believe that if natural products are well taken care of it will last a long time.”

Care instructions for Cotton Products:

Some important tips to always follow when washing our 100% cotton products:

To keep blankets beautiful (as there is no mix of other fibres its purely 100% Cotton Fibre) the wash care is as follows:

Machine wash on a 40° gentle cycle.

Wash Separately.

An auto soap can be used, but pure soap is highly recommended (such as Woolite).

Can be line/hang dried outside.

Best recommendation is for it to be Tumble-dried.

All Canvas designs are done according to the requirements of a client, No two design is the same this what makes it a unique and beautiful gifting and keepsake item.

Once the design is approved with the client. The Design gets printed on a high quality canvas and stretched on a wooden frame.

If you cannot find the answer you are looking for here, please let us know and we will get right back to you.