Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

My question is not addressed…

If you have any queries regarding return or refund, reach out to us.

We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our products in their new, unopened condition within 30 days of delivery for a full refund. Please send an email to hello@bababoo.co.za with all information.

Below is some information on how to return an item, how to package the return and how we process your refund & exclusions for a refund.

If your goods arrive damaged, we will do our best to resolve the issue. Please notify us within 7 days.

We will require the following information to assess where in the delivery process the damage may have occurred:

1. photograph of the outer box (including whether it has a Fragile sticker or not);
2. photograph of the inside of the box, including the inner packaging; and
3. photograph of the damaged item.
4.  we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
5. replace the product (if available); or
6. issue a refund. (EFT)

* Sometimes a box is not used for packaging a flyer bag is used, Please take a photograph of how you received the item.

Please advise in writing (email) how you would return the product.

There are different methods of returning an item:

1. You may drop off the item at BABA BOO DESIGNS. There is no cost associated with this.
2. You may select a pick-up date and the item will be collected from you. There is a charge a fee for this service & is deducted from the refund paid to you unless there is a defect or damages then we will take on the cost of courier.
3. Or you may use Postnet, there Is no charge associated with this.

1. The returning product must be packed, in its original packaging,
2. in another box with as much padding and protective packaging as possible so that it can travel safely back to us.
3. Returns that are sent back otherwise will have a 10% repackaging fee levied against them.
4. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.

Returns within 30 days

Eligibility for a Returns will be given if the product is unused and in its *Original packaging & Original condition.

If its returned within 30 days of receiving the product.

The product has not been customised or personalised or changed from its original state. (more on this below)

The steps are as follows:

1. Once we have received the item for refund/exchange.
2. We will inspect the product and check eligibility to refund/exchange.
3. We will then notify you and give you feedback of your return via email.
4. Depending on your status
5. You will be offered a product exchange. If you specifically require a cash refund (via EFT),Refunds are handled within 8 to 10 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines).

1. The buyer is responsible for the shipping charge which will be deducted from the refund.

2. Unless there is a written arrangement (via email) to deliver/drop off the product to BABA BOO DESIGNS.

3. If there are defects/damages shipping charges will be taken on by BABA BOO DESIGNS.

1. Custom/Personalised orders.

   No refunds for **Custom orders (like embroidery, Sublimation printing eg. on mugs) anything that changes the original state of the product and cannot be used for resale/stocking item.

2. Damage through negligence.

   If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.